Shipping & Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com. Shipping times and fees may vary based upon supplier/artist procedures. Please see individual product pages for specific terms.
Cancellation and Return Policy
We understand that no matter the care taken in considering your purchase, sometimes it’s just not what you had in mind to define your unique style when it arrives. Your products ship directly to you, brand new, from our select Manufacturers. Because of this, our return policies are affected by the policies of the Manufacturer. We are here to work with you and our distributors to arrive at the best possible resolution for all involved. Most products in our boutique can be returned with the stipulations and qualifications stated below. The major exceptions to this return policy are Custom Orders and orders from Select Manufacturers/Artisans who do not accept returns at all (this will be noted under the Product Description on each products page).
ORDER CANCELLATION: All orders may be cancelled as long as the order has not been processed by the warehouse (this usually happens within 24 hours). To request an order be cancelled, contact Customer Care at firstname.lastname@example.org or 877-263-7590. Often orders may be cancelled up until they are shipped. (EXCEPT FOR CUSTOM ORDERS. If this is the case, it will be noted on the product page.) This is usually 24-72 hours from the time the order is placed. Email us at email@example.com or call us at 877-263-7590 immediately, if you are having a change of heart and we will check on the order status to see if it can be cancelled. Cancellations are not executed until Aura of Distinction confirms an order has not been processed or shipped. The outcome of all cancellation requests will be confirmed via email. If we are unable to cancel your order as requested, you will receive written notification via email explaining the status of your order as well as options for your purchase. If this should happen and you do not wish to keep your product, you may return it under our Standard Return Policy. Please review this policy before refusing the product at delivery.
Provided Aura of Distinction confirms an order has been cancelled with the warehouse, credit will be issued to the original form of payment only. Please allow 7 to 14 business days from notification of cancellation for credits to post to the original payment source.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS: In the rare occasion that you may receive an item that is incorrect or damaged, please notify us at firstname.lastname@example.org within 48 hours to file a claim, in most cases replacements or resolution can be provided at no additional charge. An item is considered damaged when it has dents, scratches, water spots, or evidence of mishandling or impact that are not part of the intended finish (some distressed finishes will have deliberate imperfections). When dealing with a damage or defect issue; photos are required. Photographs can be attached to your message and will assist us greatly when working with the manufacturer and/or carrier to ensure your request is resolved as quickly as possible. Once your request has been reviewed, we will let you know how the manufacturer/carrier intends to resolve the issue and what to do with the damaged item(s) in your possession. In some cases, our carrier may need to collect the item(s) for inspection and in others, the item will need to be shipped back to the manufacturer. We apologize for any inconvenience that may be caused by the repackaging process that is required to ensure the retrieval is successful. You will receive instructions and labeling for return or to determine a resolution by the manufacturer. Any notifications or claims outside of that window will not be honored unless it is due to a manufacturing defect. You must receive shipping instructions/labels from us in order for return shipping to be covered. Returns sent that arrive with postage due will be returned to the sender.
Most items on our site are backed with a manufacturer warranty, usually 1 year, against manufacturing defects. Specific Warranties will be listed on each product page.
IT IS IMPERATIVE THAT YOU INSPECT YOUR ITEMS IMMEDIATELY UPON ARRIVAL
If your order is delivered via Freight or LTL Truck Carrier, customers agree to inspect goods before accepting delivery. If any item arrives damaged or is defective, customers must note the damage or defect on the shipping label and have it signed by the driver. Failure to notate such damage will result in your loss. Releasing the delivery driver and signing the delivery receipt “subject to inspection”, may result in your loss. Immediately notify Aura of Distinction’s customer service at email@example.com or by calling 877-263-7590 for resolution instructions.
If UPS, USPS or FEDEX deliveries arrive with evidence of damage, customers must notify our customer service representatives within 48 hours of the original delivery date.
In either case, Images of any damaged and/or defective items are required to be sent via email before return authorizations can be issued. Please send notice and photos to firstname.lastname@example.org.
Please refer to the product page before purchasing to ensure that the product is eligible for return.
ALL OTHER RETURNS MUST RECEIVE A RETURN AUTHORIZATION NUMBER AND BE POSTMARKED WITHIN 30-DAYS OF THE INITIAL DELIVERY DATE WITHOUT EXCEPTION.
Aura of Distinction reserves the right to refuse returns of items that are not in as-new condition due to damage, installation or misuse by the client. All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material. Damaged and unpackaged returns will not be accepted.
RETURN INFORMATION AND CONDITIONS:
Being an online only store, your products come to you directly from the manufacturer, through us as an Authorized Retailer. This saves the costs that a brick and mortar retailer needs to add on to pay for their infrastructure. Your pieces are securely packaged for shipping by the manufacturer and arrive safely in their specially designed packaging. They have never been handled by stock personnel or displayed in a showroom. This being said, if you make the difficult decision to return a purchase from an online retailer, it will need to be inspected and repackaged once it returns to the warehouse. Restocking fees vary from manufacturer to manufacturer and can range from 0% to 25%. Because Aura of Distinction understands that it’s not always possible for images to portray exactly how a piece will work for you and your environment until it is physically there, we want to make the purchasing/return decisions as easy as possible by absorbing some of the restocking costs. Aura of Distinction will pay for 50% of all restocking fees up to a cost to us of $100. Please contact us prior to purchasing to inquire about the specific fee that would be associated with your returned item.
At times, we will offer free standard shipping on your original purchase but any cost of outbound shipping fees will be deducted from your final refund and it is the customer's responsibility to pay for shipping the item(s) back to the warehouse that it was originally shipped from via the same shipping type (small parcel, freight) that it arrived to you, once a Return Authorization has been issued.
Customers who cancel orders that have not yet been delivered but tracking information is available and showing in-transit, will be charged all applicable return fees.
Customers are responsible for all costs driven by a refused delivery for product not damaged.
Please allow 7 to 14 business days from the receipt and inspection of the returned product for refund credits to post to the original payment source.
RETURN PROCEDURES: Customers must contact us email@example.com. in advance of returning items to receive a Return Authorization Number and appropriate instructions. Returns sent that do not include Return Authorization will not be accepted and will be returned to you and credit will NOT be processed.
Once your request is received we will obtain an RMA (Return Merchandise Authorization) Number from the manufacturer on your behalf. Full return instructions will be forwarded to you via the email address that we have on file for you. This process usually takes approximately 2-3 business days depending on how quickly the manufacturer reviews and approves the return request.
Items sold in Multiple Quantities must be returned in the minimum multiple quantity they were sold in.
All items must be shipped back securely within their original, protective outer packaging/parcel, and internal protective material.
SCHEDULED RETURN/EXCHANGE PICKUP: If for any reason there is scheduled pickup from any courier service, Aura of Distinction is not responsible for any damage or theft of item(s).
Please contact customer service at firstname.lastname@example.org for more information on returning an item and to receive a Return Authorization.